I can see it, the PC can see it, however, the HP installer never sees it. I can see the printer in the File Explorer>Network window and get its network name, I can access the printer using a web browser and the IP address. I have turner off the Firewall and McAfee Real Time scanner as some post suggest that this could be the problem. I have uninstalled and reinstalled softeware several times. I can find ways to print but I can't scan documents which I do frequently. It finishes by suggesting that I down load the above software for the printer. Only after it has been switched off and then on again does it see it. If I run the Print and Scan doctor, it doesn't see the printer the first time. That is true even when I type in the IP address. Whether I use a USB cable, Network Cable or wirless connection, the HP installer doesn't see the printer. ![]() I ran the Print and Scan Doctor which downloaded the latest software, HP Photosmart and Officejet Full Feature Software and Drivers - Full_Webpack-140.0.408-5-AIO_CDA_FSW_Full_Win_WW_140_408-5 and then installed it. I bought a new computer (Lenovo H30) and immediately upgraded from Windows 8.1 to 10.
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